Implementation of quality initiatives and the basics on behavioral change. Required structures, personnel, intervention techniques, review of pay for performance, recommendations
Quality Management, Chapter 7
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Implementation and Behavioral Change
This chapter includes the "Necessity" issue to make change which discusses how to support change, assessing the readiness for change, issues on personnel management in change, a planning process and interventional techniques. A review of "Pay for Performance" is provided. A proposal is provided about execution with some "concluding remarks."
